Return & Refund Policy

Last updated: 1st March 2020.

 

Thank you for shopping at Handheld Music Stand for Singers in Choirs, operated by Marwent Ltd., and for purchasing a Handheld Music Stand.

We think it’s a great product, but if for some reason you are not satisfied with it, we will refund your purchase price if you return it to us.

 

Returns

 

You can return a Music Stand for a refund within a period of 30 calendar days from the date you received it. To be eligible for a return, it must be in a resaleable condition.

 

Please send the item to the following address:

Marwent Ltd

3 Balaclava Road

Cardiff

CF23 5BB

Wales

UK

 

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, you might choose to use an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods.

 

You will need to inform us of the receipt number of your purchase and the delivery address for the order.

 

Refunds

 

Once we receive your item, we will notify you that we have received it, and we will inspect it and notify you of the status of your refund.

 

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

 

You will receive the credit within a period of days that depends on your card issuer's policies.

 

Shipping

 

You will be responsible for paying for shipping costs for returning the item. Shipping costs are non­refundable.

 

Contact Us

 

If you have any questions on how to return your item to us, please free to contact us using the [CONTACT] menu option, or via marcuswest@handheldmusicstand.co.uk